SHIPPING, RETURNS & WARRANTY

Naturopress offers free shipping Australia wide and a $30 AUD surcharge for international shipping. 5 year motor and 1 year parts and labour warranty.

 

Shipping

Naturopress ships worldwide however free shipping is only available for Australia. International shipping carries a surcharge of $30 AUD which is payable on purchase.

Shipping times

We aim to dispatch orders within 24 hours of purchase  with delivery times taking between 2-5 days in Australia.  International delivery depend on the destination country and will vary in time. For further information on shipping please email us: customercare@naturopress.com.au

Returns policy

Naturopress offers a 21 day returns policy for products that do not perform as described. Products must be returned clean in original packaging with all parts.

Naturopress does not refund change of mind purchases.

Warranty

Naturopress offers a 1 year parts and labour warranty and a 5 year motor warranty. The warranty does not apply in cases of normal wear and tear and accidental damage.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customercare@naturopress.com.au and send your item to: 8 wauchope rd, carnes hill, NSW, 2171, Australia.

Return address (if applicable)

To return your product, you should mail your product to: 8 wauchope rd, carnes hill, NSW, 2171, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.